Satisfied Customers

SATISFIED CUSTOMERS for http://theunderwearguys.com

From time to time, we get letters from customers expressing their gratitude for our exceptional service and product. Here are a few of those letters.
Sent: Sat 7/04/09 9:28 AM
Hey Glenn,
My order arrived..but to my billing address ???      I think it was my mistake !!
Love the product and the service, I’ll tell everybody how great you guys are !!!!!
Well done Guys !!

Regards:Martin

Date: May 6, 2009
Hi Glenn,  Received the package yesterday and was shocked at how soon it arrived. Thank you for your assistance in my inquiries.

The quality was better than my expectations, and the fit was exceptional. A quick try on and you could notice the warmth, time on the bike will be that much more pleasurable I believe.

I will pass on your products to a couple of mates who I think will want your underwear  as well

Many Thanks Gary

Date: Apr 28, 2009 1:18 AM

Hi
The goods arrived in the post Friday Am – They fit Great and will keep me nice and warm when I sail from England to Portugal in May this year.
Thanks again
Mark C

Date: Nov 6, 2008 11:28 AM
excellent quality merchandise and super fast ship
WOW I am impressed   will do business with you again
Steve

Sent: Tue 10/28/08 5:35 AM
Reply-to: viv700@yahoo.com
To: Warmstuff Distributing (fiddleheadpa@hotmail.com)
Hello and thank you for providing awesome warm stuff online!
Subject: RE: Your Warmstuff.com order 21086 shipped
Date: Oct 27, 2008 11:01 PM
Hi, I received my order today and it's perfect!
Thank you!
Clare
Sent July 29, 2008
Hello!
Thank you for the super fast delivery. The product is good for us in Germany. This article is exactly how you presented it. Again, many thanks for the nice contact and a great checkout!
Many greetings from Germany by Andreas Kohlhas.
Sent: Friday, July 04, 2008 4:12 AM
Subject: Re: Order Update

Thank you so much. I love my new trousers and am wearing them now! ready to go out for tea. And the sox are awesome! What a great idea.
Thanks again,
Libby Foye

Date: Apr 28, 2008 2:10 AM

To Warmstuff, staff.

I wish too thank you for the prompt service, we received the order today…. just in time for my partner too wear as a forecasted week of COLD weather approaches us.

I certainly am impressed with the quality of the garments and the service, and will be recommending you too my family and friends.

Cheers,

Keith Darragh

Sent: Thursday, December 27, 2007 5:19 PM
Subject: another satisfied customer!
Just got my merchandise. I’m impressed. I wish I had ordered from you sooner. The quality is different as night and day. I had bought from other competitor and the fabric is rather thin and disappointing. Not yours. Top notch stuff!
Walter Burrows
Sent: Mon 12/17/07 5:52 PM
To: fiddleheadpa@hotmail.com
Hello, just wanted to write thank you so much for the speedy delivery of the Union Suit. It was a gift for a friend, he though it was excellent. Thank you once again. Lydia
Sent: Thu 12/06/07 8:42 PM
To: fiddleheadpa@hotmail.com
Dear Warmstuff team,
I ordered 2 pairs of fleece trousers from you on 30th November paying by credit card from the UK. You despatched the order on 1st December. I received it today 6th December, very good from USA to UK door to door. On first impression the product is excellent (a Christmas present for my daughter) the price very good value and the shipping charges very reasonable considering the distance. All considered an excellent performance, up with the best on-line shopping experiences and far better than many major retailers I have dealt with. Congratulations; If you are always this good you deserve every success.
Best regards from a satisfied customer,
Mr Andy Bostock, Derbyshire, UK
Sent: Fri 11/23/07 11:57 AM
To: fiddleheadpa@hotmail.com
Underwear Guys,
Thanks for dealing with my order so swiftly, the Red Union Suit arrived today at my home address in the UK.
Frank James
To:
Sent: Wednesday, November 21, 2007 3:25 AM
Hi Guys
Order received just in time for the bad weather here in the UK.
Thanks for the great service
Regards
Graham
From: Antonia Harvey
Sent: Mon 11/12/07 7:54 PM

Hi Glenn � I can�t believe it….
They arrived this morning!!!
Wow! thank you very much for getting them out so quickly – they are absolutely fabulous.
I think that we all need at least one, for the impending winter months in the frozen UK!

Thanks again for all of your help and lovely, lovely couch potatoes!!!

Kindest Regards
Antonia

From: “Johnny Moxley”
To:
Sent: Monday, November 12, 2007 5:50 AM

Wow, that was really fast! Thanks a million.

To fiddleheadpa@hotmail.com,
Date Nov 9, 2007 4:23 AM

Hi Glenn,
I just received the order today. I am really overwhelmed with the
speed it came. Thank you very much.

To: tugsgal1@verizon.net
Sent: Tuesday, October 02, 2007 7:51 PM

You are just to fast! My boss would love you! His business motto is “It’s not the big fish that eats the little fish, it the fast fish that eat the slow!” Thank for the E-mail up-dates on the order and the fast service. Sincerely. Gil Keisler

To: tugsgal1@verizon.net
Sent: Thursday, September 27, 2007 9:35 AM
Subject: Re: THE UNDERWEAR GUYS ORDER – SHIPPING INFO
AWESOME!!!
Shipping faster than the speed of light!!
I shall be toastie-warm on the back of hubby’s bike, across Stevens pass where snow is forecast!
Thanks for super service!!

Helen O’Connor
To: tugsgal1@verizon.net
Sent: Sunday, July 01, 2007 11:44 AM
Subject: THANK’S
You should be called “HOT STUFF” for your quick and warm serves.Thankyou for looking after me.Now everyone wants my long johns,so you will hear from me again!After ten years l finally found a shop that sell’s them!THANKYOU all the way from AUSTRALIA ………….HelenO’Connor ( They took only 5 days to arrive and l have not stop raving) I’ll be back!

To: tugsgal1@verizon.net
Sent: Friday, June 01, 2007 12:58 PM
Subject: Re: THE UNDERWEAR GUYS ORDER – SHIPPING INFO
Thank you so much for sending the order out promptly. It arrived in time for the birthday dinner and was a great hit!
Thanks, Marianne Hornlein

To: tugsgal1@verizon.net
Sent: Wednesday, February 28, 2007 2:57 AM
Subject: Re: THE UNDERWEAR GUYS ORDER – SHIPPING INFO
You are awesome. Thanks so much.
Leslie Hammett

Sent: Saturday February 17, 2007 9:16 PM
Just wantd to e-mail you back and say THANKS!
These are the greatest pair of long underwear that I have owned. I say this due to being born and raised in Massachusetts and our winters in New England are mild to wild. Thanks I needed these. BMc

Sent: Saturday, January 27, 2007 12:24 PM
thanks underwear guys. You are great to send stuff so promptly. It arrived friday well in time for our montreal visit.
Kiki Jones

Sent: Thursday, January 11, 2007 6:53 AM
Subject: thankyou!!!
yessss!!!
you guys are absolute legends!!!!!!!!! i love you!!!!
X
“The Underwear Guys”

Sent: Wednesday, December 20, 2006 7:51 AM
Subject: Thanks Underwear Guys
My order arrived, just wanted to say THANK YOU so much for your prompt attention, you will make an American living in the UK very happy this Xmas!
Many thanks, Tracey Carter

Sent: Thursday, November 23, 2006 7:26 AM
Subject: Re: THE UNDERWEAR GUYS ORDER – SHIPPING INFO Hi guys…
The union suits have arrived safely and I’m really pleased with them.
Good quality and nice fit! And your service is exellent!!!
This is one Dane you are going to keep warm
in the future.
Ex animo Pan A Yardy, Denmark

Sent : Friday, November 17, 2006 6:55 PM
To : The Underwear Guys
Hi, I have recived my order this morning… thank for your speedy service…..I am sure I will be ordering some more all-in-ones from you once my friend finds out I have some as we have nothing like it in England. We think they are well Funky… Rachel

Sent : Wednesday, October 18, 2006 8:43 PM
Subject : Re: The UNDERWEAR GUYS ORDER
Hello,
Thank you for your prompt service in regard to the exchange of my order. I received my order today and am very impressed with your fast service. I will recommend your company to my friends.
Erma Kobosko

Sent: Saturday, October 14, 2006 6:49 AM
Thanks very much for your prompt handling of my order, the doubleX and tripleX sizes are impossible to purchase in the U.K.
D. Martin Howling Dog

Sent: Saturday, September 09, 2006 12:45 PM
Subject: Re: THE UNDERWEAR GUYS ORDER – SHIPPING INFO
Hello, Wow, what great underwear. It’s not a subject I would get excited about, but when I think of Under Armor going for $50 for a polar weight shirt and I got the one from you for $19 I am excited. I can’t wait to go out into the Winter elements and snow blow my 1000 foot driveway while I laugh at the elements. I know it will do a great job and at over 1/2 the price of what I would have expected to pay. To seal the deal your shipping was very reasonable. Keep up the great product and service.
Thanks, Frank

Sent: Monday, May 01, 2006 4:49 AM
Subject: Thermal underwear
Michael Brown
Western Australia.
1/5/06
Hi Guys.
Just to let you know the parcel arrived today.
Super fast delivery. Great products.
Thanks. Michael

Sent : Sunday, December 25, 2005 1:07 AM
Subject : Refund
Hi Guys
What a surprise when we received a check for the return shipping charges for the top I exchanged. Since my order
was wrong, I thought I should not have to pay to return it but I never thought I would receive a refund!!!
As my husband said, “You are a real standup guy”. How nice to deal with such honest people. I will
definitely tell my friends about your site! MERRY CHRISTMAS

Wednesday, December 21, 2005 2:21 PM
To : fiddleheadpa@hotmail.com
Subject : Thanks.
Hi Underwear guys,
Just a note to say I have received my order and am very satisfied with the product and the speed of delivery especially given the season. I look forward to ordering from you again in the future.
Seasons greetings
Paul Murphy, Leiden, The Netherlands.
Sent: Tuesday, December 13, 2005 4:52 PM
Hello from the true North!…just to let you know I received my order from you to-day in the mail and am pleased to have it in time for Xmas….thanks so much for your prompt attention to everything and I would just like to wish you all a very Happy Season’ s Greetings your and best wishes for the New Year too!
cheers,
Jo Kipp

December 04, 2005
We really like the silk underwear. Although it is made in China (!!!!) it is durable, unlike most other brands we have used in the past that have shredded like rags within a few months of wearing. Good job finding this!
Sent : Monday, November 7, 2005 3:59 PM
To : fiddleheadpa@hotmail.com
Subject :Re: your 4 union suits to the UK
Sir, Today Monday i recieved my 4 Union Suits just to say thank you for such great service and quick delivery i am very impressed, once again Thank you from Piggy.

Sent: Monday, October 17, 2005 7:21 AM
Subject: Re: THE UNDERWEAR GUYS ORDER – SHIPPING INFO
Sir, Today i recieved my Union Suits, and i must say that i am very very pleased with them and will be ordering more in the future, also i would like to thank you for your great customer service and prompt delivery, i was not expecting them so soon,well done and thank you once again, from a very satisfied customer. from BIG STEVE in the UK

Sent: Sunday, August 07, 2005 10:57 AM
Subject: underwear question
Hello,
First of all thanks for making it possible to get great underwear at great prices. I and other guides recommend site to all participants going on our trips.

Sent: Tuesday, July 05, 2005 2:57 AM
Subject: Just To Say Thanks
The Underwear Guys,
Re my order No #100000015097600 it has arrived in Australia and the long Johns are great. Can’t wait to wear them at the next Cowboy shoot. I would like to thank you very much for your prompt service. It is a pleasure to deal with a firm, even if you are on the other side of the Ocean, who have such a stream line operation. I will have no hesitation to recommend your business to my shooting mates.

Once again thank you for your assistance and great service.
Keep well & stay safe
Kethel [Tex]FERNIE

Sent: Monday, April 18, 2005 12:03 PM
Subject: Thank you
You Guys are AWESOME! I am definitely advocating your product to all my friends and family because of your excellent customer service , easy to use on- line ordering, and great prices. I was sure that my order would’t make it on time for my daughters bridal shower because I had waited to long to order. I even made a mistake while ordering and put the wrong date for my credit card. I emailed your customer service dept. and within a short time they had fixed the problem and confirmed that my order was being shipped that day! I live in CA assumed my order would arrive “Slow Boat” and I would just give it to her after, but to my great surprise, here came the order the very morning of the shower. I was so excited I unwrapped the gift and put in her RED LONG JOHNS. She was thrilled because I had told her that on my wedding night I had wore RED LONG JOHNS too. We all had a good laugh and many people asked “Wh Dec. 17, 2004

Dear Glenn,
Thank you so much for the super fast shipping of the last stuff I ordered. Thanks for the outstanding customer service, the great prices you offer and for the SoX!!!! I will enjoy them Very Much…
I will send you a photo from our Vermont Skii Vacation! when we come back.
You have become my #1 supplieyer and advisor on Warm Winter Underwear !!! !!! I will recomend your site to all my friends.
Thanks,
Have a Happy Holydays!
Another satisfied customer, Nicole Rizzo

December 07, 2004 Dear Long Underwear guys, I’m very pleased with both the products and the service I’ve received from you. Thanks to you I’m having my warmest most pleasent winter ever! I wish to ask whether you have any vests for sale or if you are anticipating having some in the future. I’d rather buy them from you than from anybody else. Thanks in advance for your reply Jonathan Wright

Nov 29,2004 Great website and VERY quick email response! Thank you

Nov. 08,2004 Thanks for the fast shipment , these are a christmas gift for my husband. if he likes them i may order more!! thanks a bunch. Chris

Oct 13, 2004 from Lisa Burnett:
I love your website!
The models are great – you guys must have a blast.
Have fun.

Friday, January 16, 2004 7:52 PM
Subject: RE: THE UNDERWEAR GUYS ORDER – SHIPPING INFO
Hi
We just wanted to thank you guys for the GREAT service. Item was received on Friday the 16th. We ALMOST wish we lived in an area that had crappy weather so that we could order more stuff ;-) Thanks again for the fine service.

Jan 06, 2004
To Whom It May Concern:

I ordered a “Men’s silk top” on Sunday, and it arrived at my home here in
Helena, Montana, today.
Wow! You people are fast in your service. And, in today’s world,
that is exceptional service.
Thank you, and best wishes, John C. Board

Date: Tue, 2 Dec 2003
Yo guys!
Thanx got the package today! Great undies, dont be surprised if u see me here again,

Thanx!
Kim

Sent: Thursday, October 30, 2003 2:11 PM
Subject: THANK YOU !!!
HI GUYS, THANK YOU FOR SHIPPING MY ORDER SOOOO FAST !!!! i LOVE MY NEW FLEECE JACKET !!!!
SINCERELY, JAN C. HARLAN, SOUTH ;LAKE TAHOE, CA

and more from 2003:
Hi, just want to let you know that i received my order and am very happy with it. the shipping time was amazing!!!
i will be ordering more right away. GREAT JOB!!!
TONY E XXX

____________________________________________________

Dear Underwear Guys:
Whew! You guys are good! My order got here much sooner than I expected and
the merchandise was first rate. I also like the fact that the shippng/handling was only $5.00. That is very fair for your exceptional
service. I will definately be ordering from you again and will tell others
how pleased I was with The Underwear Guys.
John E. Andrews
Albuquerque, New Mexico

Hi Glenn,
Remember me? You are my personal long underwear advisor. You helped me with an order back in October. Everything worked out really well. I have placed another order because it is really, really cold down here.–love the fleece sweatshirts for the kids. What a super good deal on those! I wore the new polypropylene bottoms today and I really like them–Very comfortable and very warm. Way better than my old cotton waffley ones.
The kids need something to wear under their jeans. I’m trying the xs polyprop this time–the tops fits them perfect so I’m hoping the bottoms
do too. The Land’s End sweatshirt/pants you recommended for my 12 year old is GREAT. (The navy with the blue and white stripe) She is wearing
the top all the time and will grow into the bottoms eventually. Do you have anything else for kids?–Let me know and I’ll add it to my order. This should get us through the winter without freezing–it’s going down to 15ish tonight. Brrr.
I look forward to hearing from you.
Susie

WE RECEIVED OUR UNDERWEAR IN TWO DAYS.. THANKS GEORGE.. WE HOPE TO WIN AN UNDERWEAR PARTY CONTEST. WE WILL LET EVERY ONE KNOW WHERE THEY CAN GET THEM.
WE LOOKED FOR OVER A MONTH FOR JUST THE RIGHT ONES..
THANKS AGAIN, FRANK & MARY

Feel Free to Send us a letter about your thoughts and check here to see it. Thanks for all the Support.

Leave a response

Your response: